Frequently asked questions

We've provided answers to some of the most commonly asked questions below.

If you can't find the information you need here, please contact our training team for help.

Fees, payment and invoices

Yes, you will need to pay tax/VAT if you attend our classroom courses and this is charged at 20%. VAT must be paid for classroom courses, even though the attendee(s) is/are not based in the UK.

VAT may not be applicable when booking our online courses if the attendee is based outside the UK.

When registering for our online courses please select the option relating to the country when you are based i.e. UK or non-UK. This will ensure that VAT is correctly applied to your booking and invoice.

Accommodation and travel

Yes, there is accommodation close to Howbery Park and you can download a list by clicking here (.pdf).

When contacting them please mention you are visiting HR Wallingford as discounted rates may be available.

Booking and cancellation

At the point of booking payment can be made by credit card or an invoice can be requested. If paying on receipt of invoice, payment can be made by cheque or BACS.

General

Yes, some of our courses are accredited. Institutions currently accrediting our courses include:

  • CIWEM
  • IMarEST 

To find out if a course is accredited, visit the course page.

Online courses

This varies depending on the course, for example:

  • We have courses that are delivered live by the tutor(s) via MS Teams.
  • We have courses that are a mix of both recorded and live sessions. The course lectures and exercises have been recorded so they can be viewed anytime and when convenient for attendees. It would also include live session(s) which are delivered by the course tutor(s) at a schedule date/time.
Secure area for course delegates

On confirmation of your place on the course your will be advised of your unique access to the secure area of the HR Wallingford training website. Your username will be the email address you provided in your course booking.
    
The secure area will include:

  • Links to the course materials of active courses you are booked to attend. 
  • Certificate of completion of course (this will be available after the course programme has closed).
  • Details of past courses attended.